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Central to Portt’s software success is in flexibility and adaptability, a philosophy we keep when it comes to meeting the needs of our people – the Portt crew.
Our people are the heart and soul of everything we do. Driven by our company values, together we create innovative products, deliver exceptional customer experience and commit to supporting each other every step of the way. Here’s a peek into life at Portt.
Our crew is on a mission of continuous improvement and we support curiosity through growth and development opportunities. On day one, you'll automatically enroll in our Portt Academy, with access to training allowances, coaching, workshops and resource libraries.
We believe our responsibilities to do good stretch beyond our team and customers. Environmental sustainability and community action are front and centre, with paid charity leave, responsible supplier practices and a war on waste and plastics. We are committed to improving diversity and inclusion as a proud equal opportunity workplace.
We hire humans, not workers, and offer flexible working arrangement with no set start and finish times and remote working so you can live your life beyond the office walls. Enjoy wellness allowances, paid parental leave and you can even bring your friendly four-legged friend into the office if you so wish, as long as it’s friendly.
We have an amazing team who take action, celebrate, learn and play together. Our teams work closely and cross-functionally with a focus on outcomes, while also taking time to enjoy team events, quarterly hackathons and our peer-recognition program shining a light on our everyday heroes for a job well done.
It's simple. We’re hired and trusted to be resourceful, daring and do great things. We follow our intuition and don't shy away from failure in the pursuit of nailing it; taking action through considered decisions and calculated risks.
Candour is our style; fair and frank. We give recognition openly, share feedback constructively and listen with humility. We do what we say, say what we mean, own our mistakes and never make promises we can't keep.
We embrace growth as a collective responsibility. Constantly curious about how we can improve, we invest in evolving our products, our customer service, our teammates and ourselves.
We are on an incredible journey and are always interested in meeting people who share our enthusiasm and passion for success.
We believe that innovation is born through diverse experience and perspectives. If you want to be part of a Crew where your work makes a real difference, we’d love to hear from you!
I joined Portt in late 2019, early on in my journey of forging a career in Business Administration.
I started as the Office Administrator for both our Sydney and Newcastle offices, and have since become one of the Leads in our Operations team, specialising in overseeing Portt's IT and Administration functions.
One of the best parts of my role is being the port of call (no pun intended) for our staff, helping streamline the behind-the-scenes operational things that foster better workplace functions and culture.
Outside of Portt, I enjoy streaming shows and movies particularly anything horror, true crime and science fiction/fantasy. Otherwise you can catch me at live music events, spending time with friends, attending pop culture conventions, or losing myself in a good book or two.
Having been with Portt for most of the adventure, I’ve been able to make a real impact in evolving the product, the company and our clients. I started with Portt as an Implementation Consultant, listening to customers and solving pain points across a huge variety of organisations.
Now as Head of Product, I’m responsible for directing and shaping that growth by creating intuitive, efficient and insightful user experiences. I take pride in building relationships with our users and my goal is to create a community of Portt users who will be key to influencing the future of this product.
When I’m not doing my thing as Head of Product, I enjoy lifting heavy things, practising kung fu and eating or cooking something new.
I joined Portt in 2018 as a Customer Support Representative, working within the Customer Success team to help deliver a broad range of outcomes for our customers working with our system.
Since then, I've worked as a technical consultant & business analyst, helping our team by building out processes & tools to make the teams work a little easier including improvements to our implementation methodology and the way we import data into our system. These days my work is split between two teams providing tier-2 customer support for the Customer Service team and acting as a conduit for escalations between the Tech team and Customer Service team, while still getting to build out tools and functionality to help make our lives easier.
In my down-time you'll find me tinkering away on sandbox video games, fiddling with hobby software projects or watching re-runs of Seinfeld.
Joining the company especially after the rebrand to Portt, as the first growth team recruit was an exciting time. All the projects & timelines being in hyperdrive really got me a quick & crystal clear understanding on how Portt can genuinely better people’s lives. This also afforded me the opportunity to become well rounded by working in different areas of the function as well as foster relationships at grass root level across the company.
As helping others & a love for tech are two of my defining characteristics, I bring this passion along with my light-hearted approach to interactions with prospects, customers & partners and develop relationships that are more than face value.
Netflix ‘N’ Eating, taking a stroll around the area or adding on to my ever-increasing collection of Smart Home tech are some of the ways I keep my mojo up.
I joined Portt as a Functional Consultant early in 2019 working within the Customer Success Team and implemented and trained wide range of customers, ranging from small councils to large government and private organisations.
Since then, I’ve also worked as a Technical Lead for CS, helping the team to improve and streamline all the technical deliveries of the project: Configuration, Migrations, Analytics, and Integrations. In my current role, I design and deliver all integrations and the analytics component, ensuring our customers can make the most of our wide suite of products.
When my work mode is off, I like to play video games, bring out my inner KDB mode in soccer, try out new food, and watch anime.
April joined Portt as Finance Lead in 2019, bringing 10+ years of accounting and people management experience.
Now our Head of Operations, April leads the team looking after Finance, People & Culture and Internal IT operations across Portt's three offices. She's all about process and efficiency, and deeply committed to fostering and building Portt's awesome company culture!
When not working at Portt, she can be found going on adventures with her kids, gardening, exercising, learning new things and reading all of the books.
Team Customer Success
Portts' Head of Customer Success "Oli" works closely with clients to ensure Portt customer satisfaction continues well past the initial point of implementation. Oli manages the team of Portt legends that are responsible for on-boarding, professional services and system support.
Personally, He's a lover of all things Danish, vintage cars and convinced his dog Tessa is the greatest Portt Pup... The jury is still out on that one.